Banks & payments
Your bank calls about your crypto transactions
A customer review feels like an interrogation but is a standard process. Prepared, factual answers usually end it in one round.
The questions that come
Banks ask about source of wealth, purpose of transactions, which platform you use and whether you are the beneficiary.
When receiving funds from crypto, expect questions about purchase history.
Documents that shorten the conversation
Provide a platform transaction export, bank statements showing the original deposit and a one-page timeline.
For a sale, include the order confirmation and payout receipt.
- Platform transaction export
- Bank statement of the original deposit
- One page with timeline and amounts
How to answer
Factually, briefly and completely; extra narrative creates new questions.
Answer in writing where possible so the record is fixed.
What you never have to do
You never give wallet access, keys or passwords. A legitimate review never asks for them.
Such a request is a strong fraud signal; call your bank via the number on your card.
Frequently asked questions
Must I tell my bank I invest in crypto?
If asked as part of customer due diligence, you must cooperate; factual answers serve your own interest.
Which documents does a bank usually want?
A platform export, bank statements showing deposits and sometimes an explanation of source of wealth.
May a bank ask for my wallet keys?
No. No legitimate institution asks for seed phrases or private keys.
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